Client reviews
Client Reviews of Our Legal Translation Services
Litigation partners, general counsel, compliance directors and families preparing an immigration file all end up judging a translation agency on the same three things: did the document come back on time, did the receiving authority accept it, and was there a human answering when something changed. Those are the questions our clients answer below. Their feedback is why files keep arriving from the same firms year after year.
What Our Clients Are Really Rating
Nobody hires a translation company because they enjoy reading translations. They hire one because a court has set a date, a registry has rejected a document, a buyer wants the data room populated by Thursday, or an interview at a consulate is three weeks away. The rating a client gives afterwards is a verdict on whether the pressure went away or got worse.
That is the standard we work to. A file that reads beautifully but lands two days after the cutoff has failed. A file that arrives early with a certification page a clerk refuses has failed too. Our clients tend to write about the boring parts: the quote that came back before lunch, the project manager who flagged an illegible page instead of guessing, the second version issued at no charge when the source document changed. Those are the moments that decide whether a firm sends us the next matter.
Jurilingua has been translating legal material since 1984. Four decades in, the strongest evidence we can offer is not a slogan on a homepage. It is that the same litigation support managers, immigration paralegals and compliance leads keep coming back, and that they are willing to say why in public.
In their words
Reviews From the Desks We Serve
Filter by the kind of work you send us. Every review below comes from a client who put a real document, a real deadline and a real budget in our hands.
Three hundred and forty pages of Korean correspondence went out on a Friday at four. The quote was back before I left the office and the certified set arrived Wednesday with our Bates numbering untouched. Opposing counsel challenged the relevance of the emails and never once challenged the translation.
My mother's birth record was issued in a village registry that no longer exists and half the stamps were faded. They described what was legible, marked what was not, and the petition sailed through without a request for evidence. My previous agency had produced a page that got us a rejection notice.
We run four subsidiaries on three continents and our supplier terms had drifted apart over six years. Jurilingua rebuilt the whole set against one master, kept a glossary we can actually query, and now every amendment costs a fraction of what a full retranslation used to.
Our terms change twice a quarter and eleven localized versions have to move with them. They track what changed, price only the delta, and turn it around inside the release window. Our previous vendor quoted the full document every single time.
Two days before a deposition we discovered a stack of Portuguese exhibits nobody had processed. I called at seven in the morning and had a plan by half past. Everything was in the binder the night before we sat down.
Clear price up front, no surprise fee at the end, and a real person on the phone who explained what an apostille was and why I needed one. That conversation saved me a trip to the wrong office.
A regulator asked for our whistleblowing procedure in four languages with two weeks of notice. They handled the terminology the way a compliance lawyer would, not the way a linguist would, and the examiner had no follow-up questions on the wording.
Arabic marriage certificate, police record and two university transcripts, all needed for an interview date I could not move. Everything came back inside four days with the spelling of every name matched to the passports. No question at the window.
I am a four-attorney shop and I cannot keep a translator on staff. Having a desk that already knows how my pleadings are formatted means I stop losing evenings to formatting and start billing the time instead.
Claim language is where cheap translation gets expensive. They understood why a single verb in an independent claim matters and they flagged an ambiguity in the German source that our foreign associate had missed entirely.
Data room volume was heavier than we had scoped and the first week was tight. They put a second reviewer on it, told us honestly where they were, and finished on the revised date. I would rather have that than a vendor who says yes to everything.
Country condition evidence, medical records and handwritten statements in three languages, on a court calendar. The immigration judge admitted everything without argument. For an asylum practice that is the only review score that counts.
What I appreciate most is that I never have to explain the certification format twice. It comes back the way the clerk wants it, every time, and I have stopped budgeting an hour for corrections.
Procurement made me benchmark five agencies. Two were cheaper on paper. Neither could tell me who would actually be reading the file or what happens when a security questionnaire lands with a two-day turnaround. That answer was worth the difference.
A divorce judgment from Italy that my county court needed certified. I sent a photo from my phone on a Sunday and had a written price Monday morning. The clerk accepted it without a second look.
Our handbook exists in Spanish, Vietnamese and Haitian Creole because our plants do. When an employment claim came in, the acknowledgment page in the worker's own language was the thing that ended the argument early.
An ICC arbitration with a Chinese counterparty and eight thousand pages of mixed material. They triaged it with us instead of quoting the lot, so we spent the budget on what the tribunal was going to read.
Our processing agreements and privacy notices had to exist in every market we sell in, and the German version had to survive a works council review. It did, first pass, which has never happened to me before.
Transcripts and a diploma for a licensing board. The work was accurate and delivered early. I would have liked a shipping option for the hard copy at checkout rather than having to ask, but the team sorted it in one email.
Longer Accounts From Long-Standing Clients
Four clients who have worked with us across many matters describe what changed once the translation stopped being a variable.
We moved our entire foreign-language discovery pipeline to Jurilingua after a bad experience with a marketplace vendor on a products case. What sold us was not the price, it was the intake call. They asked which documents were going to be used at deposition and which were background, and they priced those two piles differently. Three years later they hold the glossary for four of our recurring matters and our associates have stopped rewriting exhibit descriptions by hand.
Medical device regulation does not forgive vague wording. Our technical files, instructions for use and quality procedures go into eleven European markets and each notified body reads them differently. Jurilingua built a terminology base with our regulatory affairs group in the first month and has kept it current through two standard revisions since. In four years of audits, not one finding has come back against a translated document.
Our practice files national phase entries in five jurisdictions and the translation is the part clients see on the invoice. Before, we were juggling three suppliers and reconciling three different renderings of the same claim set. Now one desk holds the family, the numbering matches across every member, and when a foreign associate raises a question we get an answer from the person who did the work rather than a project coordinator reading a ticket.
Claims files arrive in whatever language the loss happened in. We need a defensible reading fast, and occasionally we need a certified version because the file has turned into a lawsuit. Jurilingua handles both without us having to change vendors mid-file, and their adjusters' summaries have twice caught a discrepancy between a police report and a claimant statement that changed how we reserved the claim.
The Four Things Clients Mention Most
Read enough feedback and the same four themes surface, whatever the industry. Each one maps to a decision we made about how the company runs, not to a marketing promise.
The answer comes back fast
A written price, a delivery date and the name of the person handling it, inside half an hour of your request during business hours. Estimators sit in the production team, so nothing waits for a sales handoff.
The filing is accepted
Clerks, examiners and consular officers reject documents for reasons that have nothing to do with linguistic quality. We build the certification, the layout and the treatment of seals around what the receiving office expects to see.
Terms stay the same across files
Your contract vocabulary lives in a memory that belongs to your account. Year three of a relationship reads exactly like year one, which is what makes a set of agreements defensible when someone compares versions.
Someone tells you the truth
If a scan is unreadable we say so instead of guessing. If a volume will not fit a date we say that too, before you commit to it in front of a judge or a board. Clients write about this more often than they write about the translation itself.
Reviews Are Evidence, So We Treat Them Like Evidence
Any agency can print five stars on a page. What matters is whether the feedback is traceable and whether the negative feedback survived. Ours does. The distribution above includes the three and four star ratings, because a page showing nothing but perfect scores tells a buyer only that the page has been curated.
Every completed project ends with a short request for feedback sent to the person who commissioned the work, not to a generic inbox. Public reviews come from our Google Business Profile and Trustpilot listing, where the platform controls the collection and we cannot edit a word. Direct testimonials are published with written permission, and clients under confidentiality obligations appear by role and sector rather than by company name. Several of the accounts on this page are institutions whose counsel cannot be identified publicly, which is a constraint we accept rather than work around.
What we do when a client is not satisfied
A file that misses the mark gets reworked at our cost and it gets looked at by a reviser who did not touch the first version. If the issue was ours, the invoice is adjusted before you have to ask. If the issue came from an ambiguous source document, we show you the passage and explain both readings so you can decide which one your matter needs. That process is the reason the low ratings on our profiles are usually about logistics rather than accuracy, and it is why several of the clients who once complained are still sending work.
See the Work Behind the Ratings
Every review on this page came out of one of these desks. Each has its own specialists, its own terminology and its own quality checks.
Law Firms
Discovery sets, exhibits, pleadings and deposition material handled on litigation calendars.
How we work with firmsImmigration
Petitions, consular packets and court exhibits assembled the way adjudicators expect them.
Inside the immigration deskCorporate Teams
Contract families, board material and group policies kept aligned across jurisdictions.
Corporate translation deskIP Practices
Patent families, prior art and opposition files handled by translators with technical degrees.
Work sent by IP firmsTechnology Companies
Terms of service, data protection files and enterprise contracts on product release cycles.
Tech legal translationCertified Translation
The certification page itself: what it states, who signs it and which offices accept it.
About our certificationsRated in the Languages Our Clients Actually File In
An average score means little unless it holds across language pairs. Most of the feedback on this page came out of work in Spanish legal translation, Mandarin and Cantonese files, Korean, Arabic, Brazilian Portuguese, German and French, with regular volume in Vietnamese, Russian, Japanese, Haitian Creole and Tagalog. The complete list of language pairs we cover runs past eighty, and each one has a certification format we have already used in front of a US authority.
Clients write to us from every part of the country. The reviews above came from teams in Chicago, New York, Los Angeles, Houston, Miami, Boston, Dallas, San Francisco, Atlanta, Washington DC, Minneapolis and Seattle. Work is quoted, delivered and certified remotely, so the standard does not change with the postcode.
Questions About Our Reviews
Where do these client reviews come from?
Three sources. Our Google Business Profile and our Trustpilot listing, both of which collect and display feedback outside our control, and a short survey sent to the person who commissioned each project once the file has shipped. Testimonials that name a role or a sector are published only after the client has agreed in writing to the wording shown.
Why are some reviewers identified only by first name and city?
Because a large share of our work is confidential by nature. Counsel handling an arbitration or an internal investigation cannot advertise who translated the file, and a private client filing an immigration petition has no reason to publish a full name. We show enough to make the review credible and nothing that would compromise a matter. Where a client can be named in full, they are.
Do you publish negative feedback?
The rating breakdown at the top of this page includes every score we have received, and the lower ratings stay on our public profiles where anyone can read them. We would rather explain a three star review than pretend it never happened. Most of them concern delivery logistics or a scoping decision, and each one produced a change in how we run the process.
Can I speak to a reference before placing a large project?
Yes. For programs above a certain size we will put you in touch with a client working in a comparable sector, subject to that client agreeing. Firms evaluating us for a panel appointment usually ask for this, and we prefer it to a case study we wrote ourselves. Ask your contact during the quotation stage and we will arrange it.
What happens if I am not happy with a translation?
Tell us within the acceptance window set out in our terms and the file goes back into revision at our expense, with a different specialist reading it. You keep the same project manager throughout so you are not re-explaining the matter. Where the disagreement turns on how an ambiguous source passage should be read, we set out both readings with the reasoning and you choose.
Does a good rating mean my document will be accepted by USCIS or a court?
Acceptance depends on the certification and the completeness of the rendering, not on our average score. What the reviews indicate is that we have already produced the format the receiving office wants, thousands of times. If you want the mechanics rather than the reassurance, the page covering what a compliant certified file contains walks through each element a reviewing officer looks for.
Are the ratings consistent across languages and document types?
That is the point of organising the company into desks rather than a single pool. A Korean discovery set and a German patent are read by different specialists with different backgrounds, and both go through the same two-stage check before release. You can read how that structure works on the page describing the way we run a project.
How do I leave a review of my own?
Every delivery email carries a link to our public profile, and you are welcome to write there without asking us first. If you would rather send comments privately, or if something went wrong and you want it fixed before you write anything, use the contact page and it reaches the production manager, not a mailbox.
Give Us a File and Judge Us Yourself
Send the document, tell us what it is for and when you need it. You get a written price, a delivery date and the name of the specialist who will handle it. Then you decide whether we deserve the fifth star.