Privacy Policy

01Information We Collect

We gather personal information in three ways.

Information you give us directly

When you write to us, ask for a quote or instruct us on a project, we record what you choose to tell us. In practice that means your name, your professional title, the name of your firm or company, your email address, your telephone number, and the content of the messages exchanged with our project managers. Where you upload or send files for translation, those files may themselves contain personal information about you, about your clients, or about other people.

Information gathered automatically

Visiting the website generates technical data that our servers and analytics tools record without you typing anything: your IP address, the type and version of your browser, your operating system, the address of the page that referred you, the pages you opened, how long you stayed on each one, and the date and time of the visit. Section 6 explains the cookies behind this.

Information from other sources

From time to time we receive details about you from outside our own systems, typically through referral partners, professional directories and publicly available sources, in the course of ordinary business development.

02How We Use Your Information

To deliver the services you asked for. Your details and your files are what allow us to produce the translation, discuss the project with you, issue quotes and invoices, and keep your account in order.

To stay in touch. We use your contact details to answer questions, send pricing and progress updates, and handle the day-to-day traffic of a live project. Where you have agreed to it, we may also send occasional material about our services, developments in the sector, or resources likely to be useful in your work.

To make the service better. Technical and usage statistics tell us which parts of the site are working, which are not, and where visitors get stuck, and we adjust accordingly.

To meet legal obligations. Certain uses are not optional for us: responding to lawful requests from public authorities, complying with the law that applies to us, enforcing the contract between us, and defending our legal position where necessary.

To keep proper records. Project files, correspondence and billing data are retained for the periods our professional and accounting obligations require, as detailed in Section 5.

03How We Handle the Documents You Submit

The files you send for translation are the most sensitive material that passes through our hands. Litigation exhibits, patient records, deal documents and immigration files carry consequences that ordinary business data does not, so they are governed by a stricter set of rules than anything else described in this policy.

Restricted access

A file is visible to the project manager running your matter and to the linguist or linguists assigned to it. Nobody else inside the company opens it without your express agreement.

Binding confidentiality

Every translator, reviser and project manager who touches your material is contractually bound to keep it confidential. We will send you a copy of our standard confidentiality framework whenever you ask, and we will sign a mutual non-disclosure agreement with your firm before a single file changes hands.

Never used to train anything

Client material is not fed into machine translation engines, artificial intelligence models, or any other automated system that learns from what it is shown. Your documents translate your documents and nothing else.

Deleted when the purpose ends

We hold submitted files for the time needed to complete the work, plus a limited window afterwards so that any query or quality point can be resolved against the original. We do not keep client material indefinitely, and we delete it on request.

Information about other people inside your files

Where the documents you send contain personal information about third parties, whether your clients, opposing parties, employees or anyone else, you confirm that you are entitled to send them to us and that we may process the personal information they contain to the extent needed to produce the translation you ordered.

04How We Share Your Information

We do not sell personal information, and we never have. Disclosure happens in four defined situations and nowhere else.

With the linguists and managers on your project. Producing a translation requires the assigned specialists to read the source material and the project brief. All of them are bound by the confidentiality obligations described in Section 3.

With the suppliers who keep the business running. Cloud storage, email, invoicing and website hosting are provided to us by third parties. They reach personal information only so far as their function requires, and only under contractual confidentiality terms.

Where the law compels us. A statute, a regulation, a court order or a valid demand from a public authority can require disclosure, as can a genuine belief on our part that disclosure is needed to protect our rights or someone's safety.

On a change of ownership. Should Jurilingua be acquired, merged, or sell substantially all of its assets, the personal information we hold may pass to the acquiring entity. Anyone affected will be notified to the extent the applicable law requires.

05Data Retention

Personal information stays with us for as long as it takes to accomplish the purposes described in this policy, to satisfy our legal and professional obligations, and to deal with any dispute connected to the work we did.

Contact details and correspondence are ordinarily kept for five years counting from our last exchange with you. Invoices and financial records are kept for the term set by the tax and accounting rules that apply to us. Project records, including the delivered translation and the notes made while producing it, are kept for three years after completion, unless you ask for earlier deletion or unless a longer period is imposed by law.

You may ask us to delete your personal information at any moment, subject to the records we are legally obliged to preserve. Section 7 explains how.

06Cookies and Tracking Technologies

This website relies on cookies and comparable technologies to function, to measure how it is used, and to improve what visitors see.

Essential cookies keep the site working. They cannot be switched off and they collect nothing used for marketing.

Analytics cookies show us which pages are opened, how long people stay, and where they arrived from. The resulting data is aggregated and does not single out individual visitors.

Website usage is measured through Google Analytics. Google's own privacy practices are set out at policies.google.com/privacy, and you can switch off Google Analytics tracking entirely by installing the opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Your browser settings give you further control: most browsers let you block or erase cookies outright. Be aware that blocking some of them will affect how parts of this site behave.

07Your Privacy Rights

What you are entitled to ask of us depends in part on where you are.

Everyone, everywhere

Wherever you happen to be, you can write to us and ask to see the personal information we hold about you, ask us to correct anything inaccurate or incomplete, ask us to delete it subject to our legal obligations, or withdraw consent to messages you previously agreed to receive.

California residents

If you live in California, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you further rights: to know what personal information we collect, use, disclose and sell; to have it deleted; to have inaccuracies corrected; to opt out of any sale or sharing of personal information, which in our case is moot because we do neither; and to be treated no differently for having exercised any of these rights. Verifiable requests, made through the contact route in Section 9, are answered within 45 days.

Residents of Europe, the United Kingdom and Switzerland

If you are in the European Economic Area, the United Kingdom or Switzerland, the General Data Protection Regulation or its local equivalent applies to you. It gives you rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing carried out on the basis of legitimate interests. Our legal bases for processing are performance of the contract with you, compliance with obligations imposed on us, and our legitimate interest in running and improving the service. Where we rely on consent, you can withdraw it whenever you like. You may also complain to your national data protection supervisory authority. Clients who need this mapped onto their own compliance documentation will find related material on our GDPR documentation translation and data processing agreement pages.

To exercise any of the above, contact us as set out in Section 9. We answer within 30 days and may first ask you to confirm your identity.

08Security

We maintain technical and organisational measures built to keep personal information away from unauthorised access, disclosure, alteration and destruction. In practice these are access controls that limit each file to the people assigned to it, confidentiality undertakings binding every linguist and member of staff, protected transfer channels for documents moving in and out, and periodic review of the whole arrangement.

No system of transmission or storage is perfectly secure, and we will not pretend otherwise. We take the protection of your material seriously and apply safeguards proportionate to how sensitive it is, but absolute security cannot be guaranteed by anyone. If you have any reason to think your information has been exposed, tell us straight away.

09Contact Us

For questions about this policy, to exercise any of the rights described above, or to raise a concern about the way we have handled your information, write to:

General enquiries about a project, a quote or a deadline are best sent through our contact page, which reaches the project management team directly.

10Changes to This Policy

This policy will be revised from time to time to reflect changes in how we work, changes in the law, or other operational and legal reasons. Whenever a material change is made, the "Last updated" date at the top of this page changes with it, so a glance tells you whether anything has moved since you last looked. We suggest checking back occasionally. Continuing to use the website or our services after a revision means you accept the revised version.

11Links to Third-Party Websites

Pages on this site sometimes link outwards. This policy governs jurilingua.us and the services we provide, and nothing else. We have no control over how other operators handle personal information, and we encourage you to read their own policies before handing anything over to them.